Question 1

How do I appeal if MNsure says I don't qualify for coverage?

Accepted Answer

You can appeal by submitting a form online, by email, or by mail. For Medical Assistance or MinnesotaCare, file within 30 days. For private plans, you have 90 days.

Question 2

How do I file a complaint against my insurance company?

Accepted Answer

Contact the Minnesota Department of Commerce Consumer Response Team at 651-539-1600 or consumer.protection@state.mn.us. They investigate complaints against insurance companies.

Question 3

What are my rights if my Medical Assistance or MinnesotaCare application is denied?

Accepted Answer

You have the right to appeal and get a fair hearing. File within 30 days (or 90 days with good reason). Hearings happen by phone or in person, and you'll get a decision within 90 days.

Question 4

Can I get a faster appeal decision for urgent health situations?

Accepted Answer

Yes - request an expedited review if waiting could seriously harm your health. Mark your appeal as urgent, call MNsure, or have your doctor support the request.